FAQ
Q:Who will pay for customs duty?
A:It is buyer who should pay customs duty.
Q:LED Lighting use of the plug and voltage, is consistent with the normal use of my country standards?
A:Yes, we will be in accordance with the standards of electrical appliances in your country, to send you to meet the requirements of the plug, EU Plug, US plug, AU plug, UK Plug and so on.
Q:What if I`m dissatisfied with the product?
A:So sorry to hear that. We guarantee you will be 100% satisfied with the quality of your product. If you`re unhappy with it, please contact our Customer Service who will be glad to help.
When contacting Customer Service Team, please give your order number, a short description and a photo of the problem, so we can prevent these problems in the future.
Q:May I get repair warranty?
A:We have one-year warranty in China, if you do not take the LED Lighting APART.
Q:How would you declare your product? How much tariff is declared?
A:We will declare LED Lighting according to our work experience.
Q:I want to customize the invoice?
A:Contact Customer Service Team, will help you.
Q: What can I do during the dispute?
A: Please contact our after-sales team. Please do not choose `Return goods & refund` during dispute. We will do not provide any after-sales service if you choose it.
Express logistics:
1. The express companies we cooperate with include DHL FEDEX UPS TNT SF EMS and many other international express companies
2. If you do not receive the order within the order protection period, please contact the customer service staff, we will extend the order protection period for you
Finally, after you receive our products, if you are satisfied with our products! Please leave us a positive review! I`m very much obliged to you